Frequently Asked Questions

Our delivery range covers a wide area of South London, so just get in touch with your postcode and we'll let you know if we serve you or not. As our business grows, our delivery area does too, so even if we don't serve your postcode now, we may in the future. 

Twice a week! Depending on your postcode, we'll deliver to you every Monday and Thursday, or every Tuesday and Friday. While we don't have specific delivery times, our milkman works through the early hours of the morning so that your milk is on your doorstep by the time you wake up.

Anything related to your order - whether you're setting up an account with us or amending an existing one -  can be dealt with by our team. To get in touch, you can leave us a message using the message feature in the bottom right corner of your screen, email us at milkdeliverysouth@hotmail.com, or call/text/WhatsApp us on 07833534084. We'll try our best to get back to you as soon as possible!

Delivery is absolutely free! You just pay for the products that you receive. Our invoices go out every 4 weeks on a cycle (via email or paper), and we accept payment via bank transfer but our account details will be provided on each invoice. Each customer has an account number that should be used as a reference with each payment made to us, so that we can recognise you. If payment via bank transfer is not possible for you, we'd like to be accommodating, so just get in touch and we'll see what we can do.

We ask that payment is made as soon as possible to avoid balances from building up. Paying your most recent invoice within a week of when your next one is due can result in your payment not being reflected on the next invoice. To avoid any confusion, please pay within 3-7 days of receiving your invoice..

We recycle them! If you rinse the bottles and leave them out for our milkman to collect, we'll take them back to be reused again and again. 

We source our dairy products from Cotteswold Dairy - you can find out more about them on their website. They state on their website that they are NOT feeding Bovaer to their cows, so you can be assured that their delicious milk will continue to stay the same. While we completely support the conversation surrounding environmentally friendly methods in this industry, we also understand the concerns of consumers. If we are informed of any changes by Cotteswold Dairy, we will be sure to notify all of our customers and consider alternatives. 

We continue our service all throughout most of the year, even through bank holidays, so you will still receive your delivery as usual. For our business customers, we will roll over your delivery to the next day, unless we're told otherwise. Over the Christmas period, we usually take a holiday for the week of Christmas and New Year, but we will send out notices explaining the exact dates with more details closer to the time. 

While we try our best to avoid price rises so that we can provide affordable products, our prices are subject to change. As we are an independent business, when our suppliers raise their prices, unfortunately, we have to, as well. But don't worry, we don't do this often, and even if we have to, we try to keep the prices as low as possible.

We serve all types of businesses - including but not limited to: offices, depots, industrial estates, cafes, restaurants, pubs, salons, shops, galleries, etc. - the list goes on! While we have no minimum or maximum order, we would be willing to offer revised prices for businesses that require a larger amount, such as businesses in hospitality, etc.